Accenture Boosts Intelligent Patient Platform with A.I. Bots


Accenture plc ACN recently announced that it has enhanced its Intelligent Patient Platform with the inclusion of two new interactive artificial intelligence (AI) driven virtual assistant bots — Ella and Ethan — in the Patient Engagement Support solution. 

The bots belong to Accenture’s Salesforce Fullforce Solutions, which is powered by Salesforce Health Cloud and Einstein AI and Inc.’s AMZN Alexa.

Ella for Care, Ethan for Service

The bots are outlined to improve a patient’s overall healthcare experience by providing personalized services.

Ella — the virtual care assistant for patients — comes with a suite of multiple services such as medication reminders, vitals tracking and appointment scheduling. Ethan is the virtual service assistant for health care providers (HCPs). It enables life sciences companies help HCPs easily work with patients, manage their health activities and coordinate with other care team members to offer critical services in a comprehensive manner.

To improve the user experience, the Patient Engagement solution has been embedded with additional services like Onboarding Contact Center, Adherence & Care Management Contact Center and Provider Portal & Mobile App.

So far this year, shares of Accenture have gained 12.8%, outperforming the 9.3% rise of the Zacks S&P 500 Composite Index.


Dual Segment Likely to Benefit

With the new AI-featured solutions on board, Accenture looks well poised to benefit from the extensive use of analytics and collaborative technologies in the growing healthcare industry.

The move is likely to boost Accenture’s Health & Public Service and Products segment. Both the segments have performed well in the last reported quarter.

With nearly 17% contribution to net revenues, Health & Public Service segment revenues improved 9.7% year over year on a reported basis and 7% on a local currency basis. The Products segment revenues (almost 28% net revenues) grew 16.8% year over year on a reported basis and 11% on a local currency basis.

Accenture PLC Revenue (TTM)

Accenture PLC Revenue (TTM) | Accenture PLC Quote


Zacks Rank & Stocks to Consider

Currently, Accenture is a Zacks Rank #3 (Hold) stock. You can see the complete list of today’s Zacks #1 Rank (Strong Buy) stocks here.

Some better-ranked stocks in the broader Business Services sector include CRA International CRAI and FTI Consulting FCN, both sporting a Zacks Rank #1. Both the stocks have an impressive earnings surprise history, having delivered an average four-quarter surprise of 38.6% and 58.3%, respectively.

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