In 1984, 25-year old bank manager Steve Heitel brimmed with energy and vigor as he eagerly led his workers.
It took an aside from his boss to realize that things were not as rosy as they seemed, and his employees weren’t actually listening to what he had to say.
“I was crushed, but it’s a lesson I never forgot,” Heitel said.
Heitel took that advice and now constantly keeps in touch with his employees, asking how they feel about their work. Focusing on employee feedback has been an important…